Terms and Conditions

     
     
   
 
  
Terms and Conditions

Last updated: 19-Jan-2012

SUMMARY
  • Read the corresponding product license agreement before purchasing: http://www.projectsam.com/Company/License-agreements/.
  • Your credit card will be charged within 7 days after placing your ?order. This includes pre-orders and other orders containing ?products that are not in stock at the moment of ordering.
  • All (technical) support is handled by e-mail. ProjectSAM does not offer assistance by telephone.
  • ProjectSAM is located in TheNetherlands, CET time zone.
REFUND POLICY
  • Only physically defective products can be returned and refunded.
  • Direct Downloads cannot be returned or refunded.
  • If you have any doubt as to thesuitability of the product you are about to order, please listen to the demosof the product on our official website at www.projectsam.com BEFORE you order.
CURRENCY & PRICING
  • US and Canadian customers pay in US Dollars.
  • All other customers pay in Euros.
  • The store will automatically switch to the right currency.
  • Euro list prices are excluding 19%VAT. Without a company VAT number provided, 19% VAT is added to all orders from the European Union.
  • 19% VAT is added to all orders from The Netherlands.
CONDITIONS FOR DOWNLOADABLE PRODUCTS
The following conditions only apply to Direct Downloads.
  • Download Speed Notice
    Direct Download purchases are downloaded from a US-based Amazon S3 server. While this is a fast, reliable server, ProjectSAM does not take any responsibility forinterrupted or slow transfer. If you experience connection or speed issues,please try starting the download again at a later time.
  • All Direct Download purchases are final sale
    Direct Downloads cannot be refunded or returned.
  • Backup Responsibility
    It is the responsibility of the customer to make a proper backup of the product. ProjectSAM has no obligation to offer a re-shipment or re-download of the product.
CONDITIONS FOR SHIPPED ORDERS
The following conditions only apply to products that are shipped to you on physical DVD.
  • Duties / Customs on non-US orders
    ProjectSAM ships all non-US orders from The Netherlands, Europe. Please note that duties or customs may apply when ordering from outside The Netherlands. ProjectSAM cannot be held responsible for any duties or customs charged.
  • SteptimeWare shipping privacy notice
    All US orders are shipped from the United States by our US distributor SteptimeWare. In order to offer you this service, your name, shipping address, e-mail addressand phone number are sent to SteptimeWare after placing your order at ProjectSAM. Your e-mail address and phone number will onlybe used for sending you a tracking number or contacting you about your order.
  • Cancelling orders
    Order scanonly be cancelled if the order has not yet been shipped. ProjectSAM will not refund orders after they have been shipped.
 
     
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  ProjectSAM Catharijnesteeg 6|3512 NZ Utrecht The Netherlands|www.projectsam.com|info@projectsam.com|support@projectsam.com|Copyright © 2014 ProjectSAM - All rights reserved  
 
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