Terms and Conditions

Terms and Conditions

Last updated 28-April-2015


  • Read our end-user license agreement before purchasing.
  • Your credit card will be charged within 7 days after placing your order. This includes pre-orders and other orders containing products that are not in stock at the moment of ordering.
  • All (technical) support is handled by e-mail. ProjectSAM does not offer support by telephone.
  • ProjectSAM is located in The Netherlands, time zone CET (GMT+1).


  • A product or order cannot be refunded or returned after the product has been activated inside Kontakt or Service Center.
  • A product or order can only be refunded or returned within 7 days after purchase.


  • US and Canadian customers pay in US Dollars.
  • All other customers pay in Euros.
  • Euro list prices exclude 21% VAT (Dutch rate). Without a valid business VAT number provided, 21% VAT is added to all orders within the European Union.
  • 21% VAT is added to all orders from The Netherlands, regardless whether a VAT/BTW number is provided.

The following conditions only apply to Direct Downloads.

  • Internet Speed Notice
    Direct Download purchases are hosted on a number of fast, industry-standard Amazon S3 servers. The ProjectSAM Downloader application selects the server closest to you. Make sure your internet connection (ISP) is capable of downloading your purchase. While ProjectSAM will assist you in any reasonable way, it does not take final responsibility for interrupted or slow connections.
  • Backup Responsibility
    It is the final responsibility of the customer/user to safely store and backup the downloaded products. While ProjectSAM will assist in any reasonable way, it has no legal obligation to offer a redownload or shipment of the product in the future.

The following conditions only apply to products that are shipped to you in a physical box.

  • Duties / Customs on non-US orders
    ProjectSAM ships all non-US orders from The Netherlands, Europe. Please note that duties or customs may apply when ordering from outside The Netherlands. ProjectSAM cannot be held responsible for any duties or customs charged.
  • SteptimeWare shipping privacy notice
    All US orders are shipped from the United States by our US distributor SteptimeWare. In order to offer you this service, your name, shipping address, e-mail address and phone number are sent to SteptimeWare after placing your order at ProjectSAM. Your e-mail address and phone number will only be used by them to schedule a UPS or FedEx shipment, sending you your shipment tracking number or contacting you with important questions about your order.